Effective communication with clients is essential to getting and maintaining business connections and making any money, including for online businesses. If you sell a service you need to be always available to answer any client questions throughout the whole process from initial contact to follow up emails. If you sell a product or software you need to have forums for users to get help and you need to have excellent documentation.
One of the most important aspects of communication is emails. Almost everyone has an email and as anyone who has ever worked in the workplace knows they are fast, easy to send, and powerful tools. People can put a lot of content into emails and attach even more in the form of images, folders, videos, audio files, and executable files. They also offer up space to write out descriptions, explanations, and instructions. In order to use email effectively you should be able to draft formal sentences; you want to be professional about it.
Many clients will also contact you via phone and want to do phone meetings. The secret to successful phone communication is listening more than talking. You need to allow your client to talk and assure there is a pregnant pause before speaking to make sure they are done speaking. Here are some things you should do to make a phone meeting more successful:
- Have paper and a writing utensil handy
- Be in front of a computer of possible
- Have an outline of questions prior to the call
- Make sure you are in a quiet environment
Communication is not difficult, and is truly second nature so all you need is a little practice before you become good at it. If you have had any interesting client experiences please leave them in the comments area.